Sales Designer Job Vacancy

Sales Designer

Reporting to: Store Manager

Who we are

Pier1 Bathrooms is an award-winning, design-led bathroom showroom based in Hove, specialising in high-end, thoughtfully designed spaces. As KBB Bathroom Retailer of the Year 2024, we pride ourselves on delivering an exceptional client experience, underpinned by strong design expertise, clear communication, and a collaborative team culture.

We create stunning bathroom spaces that balance aesthetics, functionality, and longevity, working with a diverse client base—from private homeowners to developers and designers.

While we offer supply-only, our speciality lies in our end-to-end design service. We guide clients from initial inspiration through to fully resolved CAD designs, carefully specified products, and installation-ready technical packs—simplifying what can often be a complex process.

At our core, we are a team that values high standards, attention to detail, and continuous improvement—creating a showroom environment that is both professional and genuinely enjoyable to be part of.

Key Responsibilities

1. Commercial Performance (Primary Focus)

• Take ownership of meeting and exceeding personal sales targets and gross profit delivery
• Maximise average order value and margin through considered product specification and upselling
• Confidently close sales and manage client payments
• Maintain excellent product knowledge across all ranges, including technical specifications, pricing, and suitability for different briefs and budgets
• Proactively generate new business through showroom engagement and effective follow-up of all enquiries and online leads

2. Client Experience & Project Delivery

• Lead client consultations in-showroom and on-site, developing clear, detailed briefs and design direction
• Provide expert guidance and proactively support clients from initial contact through to project sign-off
• Ensure smooth handover of all project information to the Operations Manager and installers to support delivery to agreed timelines
• Maintain consistent, proactive communication so clients are always informed and never chasing updates
• Ensure all sign-offs are completed in line with company processes
• Identify and escalate project risks early to protect margin and avoid unnecessary delays

3. Design & Technical Execution

• Conduct site surveys, take accurate measurements, and assess all technical requirements
• Produce high-quality, design-led CAD schemes aligned with the Pier1 design process
• Ensure all technical specifications and installation packs are accurate, detailed, and completed ahead of installation
• Ensure all DocuSign approvals are completed in line with company processes
• Proactively identify opportunities for 5★ reviews and professional photography

4. Communication & Team Contribution

• Communicate professionally and effectively with clients, suppliers, installers, and the wider team
• Provide clear updates on sales leads, project progress, and risks in team meetings
• Keep the Operations Manager and wider team informed of key project developments
• Take ownership of project issues and work collaboratively with the Showroom Manager and Director to resolve them efficiently

5. Standards & Showroom Processes

• Maintain the showroom to a premium standard, reflecting the Pier1 brand
• Ensure all client interactions and outputs meet a consistently high level of professionalism
• Maintain up-to-date product and supplier knowledge through ongoing engagement, training, and supplier visits
• Stay informed on design trends and new product developments
• Accurately log holiday and leave through People Cloud with appropriate notice
• Ensure clear project handovers and continuity during periods of leave

IT Systems

• True Blue – for generating quotations and invoices
• Microsoft Office 365 (Excel, Word, Outlook)
• CAD design software – Virtual Worlds

What we’re looking for

We are looking for someone who is:

• Commercially driven and motivated by achieving strong results
• Passionate about design and delivering exceptional client experiences
• Highly organised, detail-oriented, and takes pride in their work
• An excellent communicator across all channels
• Proactive and solution-focused—anticipates challenges rather than reacting
• Accountable and takes ownership of projects from start to finish
• Collaborative and contributes positively to the team environment
• Process-driven, while always looking for ways to improve
• Open to feedback and committed to continuous development

Essential Requirements

• Full UK driving licence (some local driving required)

Working Conditions

• Full-time (part-time considered)
• 5 days per week, 9:00am–5:00pm
• Saturday working (10:00am–4:00pm) on a rota basis, with a day off in lieu during the week

What we offer

• Competitive base salary (dependent on experience and seniority)
• Uncapped individual commission and team-based bonus structure
• Pension
• 28 days holiday including bank holidays
• Additional benefits including birthday leave and Christmas closure
• Opportunity to grow with an ambitious, award-winning business
• A supportive team and business that genuinely cares

How to Apply

If you would like to apply, please send your CV and a cover letter outlining why you would be a great fit for the role to info@pier1bathrooms.com.